Record Keeping
I visited this Eye hospital recently for my annual eye checkup .. Nothing new . Everyone does this … I have had good experiences with this institution all along and even more this year. Just as background , I have my file with this Institution ever since 1984. My visits were intense in initial years till 1989 and then a hiatus and then regular annual checkups from 2005 . What was been impressive is the way that they had made use of technology to make the visits pleasant and also improve the way the information is stored but still keeping the good old hard copies in a file ( which was started when probably we did not have the right technology to store ). Mind you , you are visiting as a patient but the effort to make you feel good and comfortable is so evident as the years have gone by. This year , they really upped the ante. First , when I booked my appointment , I got a SMS confirmation with time of the appointment and the Doctor that I needed to see One day prior to the appointment ...