SRI'S Blog

Two events in a space of one week gave tons of happiness and joy --- The first was the annual Ford Rotary Digital Literacy Initiative event at which Ford announced the donation of 1500 Laptops ( yes only Laptops ) to more than 100 schools that were identified by various Rotary Clubs . Every year , this being a key event for the Rotary club of Madras South ( I am Rotarian from this club ) , there is a whole lot of effort made to make the event a great success .   This year , the event was made different to previous years because of the following : 1.       We gave away laptops at the event itself   to select clubs – this was possible because till last year there were desktops and being bulky could not be donated at the event . The recipients joy was no bound 2.       We had a video that covered the journey of this program for the past ten years – it was amazing to see the spread of the program starting locally in Chen...

I went through two experiences with two service providers this week  , one was irritating for the way they handled a change that affected customers and the other  was a real"wow”feeling The first one was with my D2H provider – Been  a customer with them for a decade and found them to be usually agile and efficient and quick in handling concerns or issues. This time , they lost it. Having gone in to a battle with the broadcaster over payment issues , they knocked off close to twenty plus channels off the air . I happen to keep close tab on some of the channels that they knocked off because of the live telecast of football matches. As I tuned in , I saw a display that indicated that I had to give a missed call if I wanted to view that channel . And then I realized that I had to give close to each of the channels that were off air to get the telecast back. Each channel displayed  had a unique number to call . What a way to manage a change ?. Easy way would have b...