SRI'S Blog

The last week end I was at Mumbai and as I landed , I was informed both Uber and Ola drivers were on strike – The strike did not bother me as the good old  Kaala Peela service was available ( Black and Yellow regular taxi ) Later in the day , as I was leaving back , my cousin booked Uber . I was surprised since I thought the Hail taxis were off the road . But this one showed up and I got to chat with the driver – he looked very smart and as I engaged him on discussions about the strike , it was a meaningful conversation . He said he has been driving all the days of the strike ( the current day of the strike was day five ) . He said strikes are for few people and any issue had to be resolved through discussions and winning negotiations ! He said by striking , Ola nor Uber will go out of business and it is only the drivers who will lose their daily earnings .. He was so happy to serve and not join the strike – He spoke very well and articulated his views clearly – I was surprise...

Two events in a space of one week gave tons of happiness and joy --- The first was the annual Ford Rotary Digital Literacy Initiative event at which Ford announced the donation of 1500 Laptops ( yes only Laptops ) to more than 100 schools that were identified by various Rotary Clubs . Every year , this being a key event for the Rotary club of Madras South ( I am Rotarian from this club ) , there is a whole lot of effort made to make the event a great success .   This year , the event was made different to previous years because of the following : 1.       We gave away laptops at the event itself   to select clubs – this was possible because till last year there were desktops and being bulky could not be donated at the event . The recipients joy was no bound 2.       We had a video that covered the journey of this program for the past ten years – it was amazing to see the spread of the program starting locally in Chen...

I went through two experiences with two service providers this week  , one was irritating for the way they handled a change that affected customers and the other  was a real"wow”feeling The first one was with my D2H provider – Been  a customer with them for a decade and found them to be usually agile and efficient and quick in handling concerns or issues. This time , they lost it. Having gone in to a battle with the broadcaster over payment issues , they knocked off close to twenty plus channels off the air . I happen to keep close tab on some of the channels that they knocked off because of the live telecast of football matches. As I tuned in , I saw a display that indicated that I had to give a missed call if I wanted to view that channel . And then I realized that I had to give close to each of the channels that were off air to get the telecast back. Each channel displayed  had a unique number to call . What a way to manage a change ?. Easy way would have b...