SRI'S Blog

Rendering a servicing  as per agreed discussions ( read terms ) or completing a sale that meets the product specification are expected norms in any dealings . But does this happen at all times. I am sure all of us engage in one form of sale/ service buying every day and not sure if we check to see if we are happy with result of what we got. I also have no clue as to why some incidents during last week left me fuming on the lack of complete service delivery.  Here are those instances that put me bewildered with what people expect although they may not do a good job of what they are supposed to do. 1. Was on a personal trip to Mumbai and on the way back to the Airport, was arranged a taxi. I realized that it was not a taxi as I got in. A smart car owner was using it as a taxi service when the car was idle. The fare was agreed before the trip. The air-conditioning did not work . I figured this out after a kilometer of travel. Either it was in that state before the j...

I wanted the West Indies to win and fancied their chances better ,once they got through the Super Eight. Plenty of reasons as to why I wanted them to win : Ever since they got knocked out of the Pedestal in 1983, by Kapil’s Devils , they have been on a decline. A team that had fearsome batsmen ( Greenidge, Haynes , Gomes, Sir Vic Lloyd and … ) and bowlers ( Roberts, Holding , Garner Croft .. ) who could get you out even before they bowled a ball was lost its dominance over World cricket overtime. A blip in 2004 when they won the ICC Championship under Brian Lara was the solitary silverware . It was time that they got to the Pedestal I thought they had one of the best teams for this T20 type of Cricket. They had batsmen who could hammer the ball out of the park with ease and not all batters need to click in each game . It was enough even if one of them went for the leather as the number of overs is restricted. On the bowling side, this is funny. West Indies were known for their Pa...

During the last couple of weeks , I have been more irritated than ever, to see people do what they do on the road, largely unmindful of the risk that they take and the hazard they create not only to themselves but to others on the road. Reason for the irritation was because of the data that I looked at . The data is compelling . Chennai has the highest road accidents in 2011 – leaving close to 7900 injured and that includes around 1600 females. The trend for 2012 is on the wrong side as well. I travel on certain routes on a daily basis and can write about the risk, that people create unmindful of the trouble that they can get in to…. It is just not a ticket or a fine but it is a fact that, they can get injured or cause injuries to others. First is the right turn from KB Dasan Road to TTK road- there is a Neat Board that says’ No Right Turn’. People take the right turn all the time , unless there is a Cop monitoring the traffic. Some people take the right turn even when the Cop is ar...