Consumer Experience
Over the last week end , I was flying back from Cochin and I had checked in and was waiting for the boarding call to Chennai . I use this airline all the time ever since I flew with them for the first in early 2007. They are normally “ ON Or Well ahead of time” and I also like them for the way they manage the process, everyone looks busy and are always “ raring to go’ kind of people and there is no slackness in their routines. Neat and Efficient would sum their style of operations. Launched in 2007, this is one of the most successful private airlines from India .Most times , they would have either taxied on the runway or be airborne before the scheduled departure time. So, this Sunday , there was no call in to board – and it was past the time that the flight was to leave . I was surprised that they did not even announce a delay . However , in the next few minutes which was past their flying time , anxious people started...